Help / FAQ

We accept orders 24 hours a day, 7 days a week via our secure Web site. You may also call us toll free at (888) 319-3251 to request that a customer service representative assist you with your purchase.

If you forget your password and need to modify or update information in your account (such as adding a new shipping location or changing your credit card number), simply browse to the Your Account section in the upper right-hand section of the Web site, and click the "Forgot Your Password" link. When the next page appears, type the email address you used to create your account, and we will send you an email with a new password.

Yes. The final page of the checkout process has a box where you can enter your gift certificate number and the amount you would like to redeem. ModAbode.com will apply the value of the gift certificate against your purchase.

To cancel or change an order, please send a message to our Customer Service department. You may also call us at (888) 319-3251.

Yes, you can check the status of any order since the date you created your account — whether it was placed by phone, mail or via our website — at modabode.com by Signing In to your account. You will be automatically placed into the order status and tracking section.

We accept Visa, MasterCard and American Express. Please remember the address in the "bill to" section of the order form must be the same as on file with your credit card company.

On smaller items, your credit card will be charged once the item ships. Items such as small home décor items, kitchenware, and personal accessories fall into this category. Your credit card will get charged 12-48 hours after you place an order for a large item such as a major piece of furniture or other item that needs to be customized or shipped via special ground carrier.

You will receive an email confirming that your order has been processed and shipped. You may check the status of your order at any time, and you may reach us by phone at (888) 319-3251 to speak with a customer service representative.

Most certainly. We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online. We also do not store credit card information on our web servers. Once an order is placed the credit card number is immediately masked and cannot be fully accessed even by us.

We strive to keep our site up to date and accurate. When we know that items are unavailable we immediately mark the item as non-orderable. However, on occasion our suppliers run out of stock prior to being able to notify us of this. Should this ever happen, we will notify you as soon as we are made aware that an item is on back order. We will be happy to provide you a full refund or you may wait until the item becomes available. It is entirely your choice.

Because we are selling these items online, it is sometimes difficult to ensure stock availability. You may email us at any time to ensure stock availability. If you item is out of stock we can provide you with an estimated delivery date.

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.

We shall have a replacement item sent out as soon as possible, at no additional cost to you. We shall also arrange to have the damaged item returned to our offices at our expense. Items damaged in shipping must be reported within 5 days of your receipt of the item. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

We use FedEx, UPS, LTL shipping companies or moving companies, depending on the type of product.

Our Free Shipping service will call ahead at least 24 hours in advance to schedule a shipping date and time. This service will deliver outside of your home while you are present and you will be required to bring the pieces inside. White Glove Service is an option where the delivery team will bring the pieces inside, unpack them, set them up and remove all packaging materials with them.

Shipping is free on Modabode.com for all products to most locations in the continental US. If you live in a remote location, please refer to our Terms & Conditions for a list of zip codes which do not qualify for free shipping.

When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service will deliver to the nearest concrete, dry location at the entrance to your residence.

Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.

Yes, simply choose "White Glove Delivery" as an option, and the delivery team will deliver and install your order inside your home.

White Glove Delivery provides in-home delivery and light assembly of most furniture and related items as well as removal of all packaging materials. Not all items ship White Glove, the items that do are clearly marked.

Your item(s) will be transported to a local delivery agent via a line-haul carrier. The local delivery agent will thoroughly inspect the items to assure that they are in deliverable condition. The local delivery agent will call you to schedule a delivery appointment.

Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday and will be scheduled as a 4 hour window. Upon delivery please inspect the item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage on this receipt or, if refusing a delivery due to damage please note refused due to damage on the receipt.

Please inspect the merchandise thoroughly prior to the delivery agent's departure. The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.

White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped. Extraordinary delivery conditions may require an additional fee to be paid. Delivery is not available to Alaska or Hawaii.

Sorry, we cannot ship to APO / FPO addresses.

Most items are available for shipping to these areas, however we are unable to ship some products to these areas. If an item is unavailable for one of these areas you shall be notified and your ordered cancelled. Additional Shipping Charges may apply. If you have any questions about the availability of an item to one of these areas please contact us.

Unfortunately at this time we are unable to accept orders outside the United States.

You can change the colors on your order within 3 days of placing an order, provided that the item has not already left the warehouse. You cannot change the colors after 3 days.

We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

All products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.

Cancellations or returns must be authorized in advance.

Please contact us and we will assess the situation.

Please reference our Terms & Conditions page for detailed shipping and returns information.

We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.

For customer service, questions or special requests regarding any of our products, please feel free to utilize our online Contact Form.

You can also contact us at:

Modabode.com
P.O. Box 78183
San Francisco, CA 94107
1 (888) 319-3251